Shipping & Returns
Tallow Me Pretty Return Policy:
Please reach out to our customer service team at info@tallowmepretty.com and we will assist you with all eligible returns. Our number one goal is to make sure you are completely sastisified with your tallow products!
Order Processing and Shipment:
All orders will be processed and shipped within 3 business days from the date of purchase.
30-Day Return Window
We understand that sometimes things might not go as planned, and your satisfaction is our top priority. Tallow Me Pretty offers a 30-day return window from the date of your purchase.
What if my product is arrives defective?
If, by any chance, there's an issue with your order, or if the product is defective or damaged, we want to make it right! In such cases:
- We will cover the return shipping costs, ensuring the process is hassle-free for you.
- Reach out to our customer service team at info@tallowmepretty.com with your order number and a brief description of the issue. We'll guide you through the return process.
Change of Heart? No Worries – Here's What You Need to Know:
If, however, you've had a change of heart or have decided that a product isn't the right fit for you:
- You're responsible for the return shipping costs. We appreciate your understanding in this matter.
A Friendly Reminder: Please Don't Send Us Empty Jars
If you've decided to return a product, please ensure it's in its original condition and packaging. Unfortunately, we can't accept returns of empty jars. We're all about our tallow, not empty containers.
Consistency Note: Embracing Nature's Ways
Due to the nature of our product, extreme environmental temperatures may affect its consistency. Rest assured, this won't alter the quality of the product. If this happens, simply return the product to room temperature, and the magic will resume.
How to Initiate a Return: Simple Steps for Your Convenience
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Contact Us: Shoot us an email at info@tallowmepretty.com with your order number and the reason for the return.
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Follow Our Guidance: Our customer service team will provide you with detailed instructions on how to proceed with the return.
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Pack It Up: Pack the product securely, ensuring it's in its original condition.
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Send It Back: Ship the package to the address provided by our team.
Refunds and Exchanges: Putting the Cherry on Top
Once we receive your returned item:
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If it's a case of our fault or a defective product, we'll initiate a refund or send you a replacement – your choice.
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If it's a return due to a change of mind, we'll issue a refund minus the return shipping costs.
Need Further Assistance? We're Here for You!
If you have any questions or need assistance with the return process, don't hesitate to reach out to us at info@tallowmepretty.com. We're here to make sure your Tallow Me Pretty experience is nothing but amazing!
Monday - Friday: 9:00am - 5:00pm EST
Thank you for being a part of the Tallow Me Pretty family. Your satisfaction and radiant skin are what drive us every day.
Kindly,
The Tallow Me Pretty Team
