Shipping policy

Shipping & Delivery Policy

Effective January 2026

At Tallow Me Pretty, our goal is to deliver your order safely, promptly, and with care — just as we create our products. Below you’ll find everything you need to know about processing times, shipping expectations, and how shipping works alongside our satisfaction guarantee.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) from the time your order is placed.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Timeframes

Delivery times vary based on location and shipping method selected at checkout.

Please note:

Shipping timelines are estimates, not guarantees
Carrier delays due to weather, holidays, or peak seasons are outside our control

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

Orders delivered to incorrect or incomplete addresses provided by the customer
Packages marked as “delivered” by the carrier but not received

If an address error is identified before shipment, contact us immediately at info@tallowmepretty.com.

Lost, Stolen, or Missing Packages

If your tracking shows “delivered” but you have not received your package:

Please check with household members or neighbors
Contact the carrier directly to file a claim

If your package is confirmed lost in transit, contact us within 7 days of the delivery scan, and we’ll work with you to find a fair resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact info@tallowmepretty.com within 7 days of delivery with:

Your order number
A brief description of the issue
Photos of the product and packaging (if applicable)

We will replace the item or issue a refund at no cost to you.

Temperature Sensitivity Notice

Our products are made with natural ingredients, including grass-fed tallow.

Due to temperature fluctuations during transit:

Products may soften, harden, or change texture
This does not affect product quality, safety, or efficacy

Allow the product to return to room temperature before use. Texture changes alone are not considered product defects.

Shipping & the 365-Day Risk-Free Guarantee

Our 365-Day Risk-Free Guarantee applies to product satisfaction — not shipping delays, carrier issues, or address errors.

Shipping costs are non-refundable, except in cases of:

Defective products
Incorrect items sent by us

For full details, please review our Return & Refund Policy.

Return Shipping Responsibility

If a return is due to a damaged or incorrect item, we cover return shipping
If a return is due to preference or change of mind, return shipping costs are the customer’s responsibility

Customer Support Hours

We’re happy to help.

📧 info@tallowmepretty.com
🕘 Monday – Friday | 9:00 AM – 5:00 PM EST